BLS for Healthcare Providers Course Information

Late Arrival Policy

Due to the nature of our classes, late students may not be admitted. Please plan to arrive no less than 10 minutes early to your class.

Refund and Rescheduling Policies

You may contact us by (e-mail, phone or using our website) to cancel your registration and receive a refund (minus a $5 processing fee) up to 5 days before your class.  No refunds will be given less than 5 days before a class unless we cancel or are otherwise unable to conduct a scheduled class.

You may reschedule for free into a different session of the same course if you notify us at least 48 hours prior to the course you are originally enrolled in. You may also reschedule into a different course by paying the difference in course fees. To notify us of your wish to reschedule, please call (877) 589-4070 and leave a message or contact us using the contact form on our website. 

If we cancel a class for any reason, we will notify you as soon as possible.  You will also receive a full refund and a $20 discount on a future class.

You have chosen the class that meets your needs. If you have any questions about which class is right for you, please call (877) 589-4070 before registering for a class.

Required Textbooks

You must bring the required textbooks to class if you do not purchase them from us. The required textbooks are displayed on the registration page for each class. If you do not have the required textbook, you may purchase one from us on the day of class for the price listed on the website. All textbook prices include tax.

Location and Classroom Policies

Unless otherwise noted, all classes are held in our classroom at 950 Gilman Street Suite 101B in Berkeley, CA.

Please wear clothing and footwear appropriate for class activities, which include practicing skills. Out of respect for others, please do not wear scented products to class.  Beverages are only allowed in our classroom if they are in a spill proof container.   Please do not bring valuables to class. The IPS Emergency Training Institute is not responsible for lost or stolen belongings.

Possession of firearms and tobacco use are strictly prohibited on the premises. Smoking is also prohibited within 25 feet of any operable door or window by City of Berkeley Ordinance.  

Learning CPR is a physically strenuous activity. If you have any conditions which limit your limit your participation in physical strenuous activities, please consult your doctor to discuss your participation in a CPR class.  We will happily provide reasonable accommodations for disabled participants if we are given advance notice. If you know that you will need reasonable accommodations, please contact us at (877) 589-4070 at least 7 days prior to the class.

American Heart Association and Course Completion Certificate Information

American Heart Association certification classes require that you attend the entire class and demonstrate the ability to perform the skills taught in the class. Some of these classes may also require a written test. If you attend the entire class, but are unable to demonstrate the skills or achieve a passing score on the written test, you may attend another class of the same type or set up an individual appointment to review the material. These remediation services are offered as part of the cost of your class. You must successfully pass the written and skills tests within 30 days of the original class date.

Normally, American Heart Association course completion cards and CE Certificates will be issued at the end of the class. However, if we are unable to issue cards or certificates, they will be mailed to the address you provided when you registered for the course, within 30 days of your completion of the class. In the event that your card must be mailed to you and you need to show proof of certification before you receive your course completion card, you may request that we provide you with a letter indicating that you have passed the class. All course completion cards are valid for 2 years.  

If you need a replacement CE certificate or course completion card and we issued your original card, please contact us at (877) 589-4070.  Replacement cards and certificates are $15.  Requests for replacement cards will be processed within 72 hours. Requests for replacement cards should include your name, the date you took the class and a current mailing address.

Use of American Heart Association materials in an educational course does not represent course sponsorship by the American Heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course materials, do not represent income to the Association.

Marketing Privacy Policy

You agree to allow the use of your image or written comments in marketing materials, along with your first name, credentials and information identifying any organizations with which you are affiliated (if applicable).  If you do not wish to have your image or written comments included in marketing materials, you may provide us with a written request asking us to not include you in marketing materials.  The written request should have your name and the name, date and time of the class you registered for.